Careers

IT Controls Manager

Salaried – London, Cavendish Venues - 1 America Square, EC3, EC3N 2LB, United Kingdom

Purpose:

Overall responsibility for monitoring, managing and developing IT Security Controls for Brightwell to ensure Brightwell adheres to it stated IT policies, procedures and controls.

Main Tasks and Responsibilities:

• Review and develop in-house policies and procedures

• Review of existing controls

• Manage required monthly\quarterly\annual controls and ensure adherence to control definitions

• Work closely with Senior Information Security Manager and the Head of Investment Systems and IT Infrastructure to agree new controls and ensure existing controls are being followed

• Interacting with vendors on a day-to-day basis to controls are aligned and accurate and timely deliverables for audits are provided

• Work with Internal and external auditors to provide required evidence to support the audits

• Ensure documentation is produced, controlled and filed correctly to meet audit requirements.

• Define, document and implement control improvements.

• Review of internal controls against regulatory requirements such as the FCA and The Pensions Regulator

• Work closely with Risk and Compliance to assist with the implementation and adherence of ISO27001

• Assist with the implementation of new Security tooling to help automate and manage controls
• Work with staff at other Brightwell Group offices to ensure alignment of IT controls and tooling

This role is critical to BTPSM successfully managing and developing the required control process enabling the completion of IT audits within a timely manor

• Applying knowledge of both business requirements and system capabilities to deliver best practice within controls constraints
• Proactively identifying gaps in existing control and proposing solutions

• Ongoing monitoring of adherence to established IT controls and processes

• Effectively coordinating across different departments and third parties to successfully deliver against audit timescales

• Ensuring all activities are carried out in full compliance of regulatory requirements and internal policies / procedures (inc. the agreed Change Framework)

• Any other ad-hoc duties that may be required to (where appropriate) to ensure team objectives are met.

Person Specification

Essential:

• Experience working in control environments
• Experience of managing and developing IT Policies, procedures and controls Experience of assisting with Internal/External Audits
• Solid Microsoft office skills (MS Project, Excel, PowerPoint and Visio).
• Experience in managing 3rd party suppliers to implement controls and object documented evidence

Desirable:

• Information Security Training such as CISM
• Familiarisation of IT control frameworks such as ISO27001 or Cyber Essentials +
• Familiarity with Azure DevOps
• Worked in Investment management industry or alternatively experience gained within an administrative operational environment in a regulated industry
• Ability to manage and understand a variety of complex tasks in a highly dynamic environment.
• Be adaptable and comfortable operating in an ever changing environment
• Strong organisational, analytical and problem-solving skills.
• Effective communication skills with the ability to build effective stakeholder and business relationships,
• Ability to draft and present documentation in a clear and concise manner and adapt to various target audiences.
• Excellent attention to detail

A positive, professional and “can-do” attitude

Business Resilience Risk Manager

Salaried – London, Cavendish Venues - 1 America Square, EC3, EC3N 2LB, United Kingdom

Role Overview

Purpose:

As a Business Resilience Risk Manager, you will champion a transparent and proactive risk culture across Brightwell. You will play a key role in embedding the three lines of defence model, strengthening business resilience, and ensuring regulatory compliance and ultimately supporting the best outcomes for our members.

You will:

• Lead the maintenance of an effective business resilience framework proportionate to Brightwell’s size and complexity.
• Provide appropriate advice, support and assurance to ensure Brightwell develops and progresses its approach to operational risk and business resilience across relevant areas of the business and in line with current regulatory requirements.
• Provide independent oversight and constructive challenge to first-line functions.
• Collaborate closely with internal audit and other stakeholders to maintain a strong control environment.
• Act as a trusted advisor and subject matter expert on operational risk and business resilience.

Main tasks & responsibilities:

• Develop and implement the business resilience framework, including business continuity planning, policies, and strategies to identify, assess, and mitigate risks across the relevant business areas.
• Design and conduct testing, training, and simulation exercises to validate the effectiveness of continuity plans and enhance organisational readiness.
• Monitor emerging risks and industry trends, adapting resilience strategies to evolving threats and business needs.
• Collaborate with relevant teams to conduct risk assessments, business impact analysis, and scenario planning to identify vulnerabilities and potential threats to critical business areas.
• Support the implementation of an effective Enterprise Risk Management Framework and related policies.
• Assist with the risk and scenario sections of the ICARA.
• Deliver clear, timely, and accurate risk reporting to senior stakeholders and governance forums.
• Provide risk input on projects and change activities, including maintaining risk registers and heat maps.
• Constructively challenge stakeholders at all levels and escalate concerns when necessary.
• Escalate any areas of concern to the Head of Operational Risk.
• This role is considered a Conduct Rules role under the SMCR regime. You must comply with all relevant regulatory responsibilities assigned to the role.

Person Specification

Essential knowledge, skills & experience:

• High integrity and ethical standards.
• Strong interpersonal and collaboration skills.
• Excellent written and verbal communication.
• Proactive, analytical, and solutions-focused mindset.
• Ability to work independently and as part of a team.
• Strong planning, organisation, and attention to detail.

Desirable knowledge, skills & experience:

• Experience in operational risk and business resilience
• Understanding of UK defined benefit pension scheme regulations.
• Demonstrable experience of working in a regulated environment (e.g., FCA).
• Ability to interpret and apply regulations and policies.
• Relevant risk management qualifications.
• Familiarity with risk software.

Diversity, Equity & Inclusion

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong and are valued and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Our RISE Values

Our values guide our behaviour and are embedded throughout the organisation.

Responsible – we take individual responsibility for making things happen. We take ownership of the decisions we make. We never walk past a problem. We are both open and brave - supporting and challenging each other to resolve issues.

Impactful – we are driven to do all that we can to create a better future for our members. We recognise that the way we invest can benefit wider society. We constantly strive to make a difference.

Supportive – we work together across teams to deliver the best outcomes for members and wider society. We support each other when taking difficult decisions and are always respectful, thoughtful and helpful.

Expert – we set very high standards, constantly looking at how we can be better and bolder – whether serving members, improving how we work, or invest. We are constantly innovating – challenging ourselves to find new ideas. We use our commercial acumen to deliver value for members and wider society.

Visit Brightwellpensions.com for more information

Member Data Reporting Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

We are looking for a skilled and forward-thinking Member Data Reporting Manager to lead a team of data analysts in delivering high-quality, automated reporting solutions and data-driven insights across defined benefit pension schemes. This role is key to driving efficiency, supporting strategic projects, and building scalable data applications that add measurable value to our business and clients.

Key Responsibilities

• Lead and develop a high-performing team of data analysts, fostering collaboration and innovation.
• Oversee delivery of business-as-usual reporting, ensuring accuracy, timeliness, and stakeholder satisfaction.
• Drive automation of manual reporting processes using tools like SQL, Python, and Databricks.
• Design scalable reporting systems to support long-term business growth.
• Collaborate with stakeholders to identify opportunities for data-driven solutions.
• Build data applications that support decision-making and enhance client outcomes.
• Contribute to data governance and quality frameworks to ensure compliance and integrity.
• Act as a subject matter expert in Defined Benefit pensions data reporting and regulatory requirements.
• Translate complex data into actionable insights for non-technical audiences.
• Build strong relationships with internal teams, clients, and external partners.

Person Specification

We’re seeking a data leader with deep expertise in pensions data management and reporting, particularly within defined benefit schemes. You’ll have strong technical skills in SQL, Python, and reporting automation, alongside excellent people management and stakeholder engagement abilities. Experience with IntelliPen, Databricks, and delivering client-facing data solutions is desirable, as is familiarity with data governance frameworks and regulatory reporting standards.

Senior Internal Auditor

Salaried – London, Cavendish Venues - 1 America Square, EC3, EC3N 2LB, United Kingdom

Role Overview

Purpose:

• Provide independent and objective assurance on the adequacy and effectiveness of Brightwell’s internal controls, risk management and governance processes.
• Support the Head of Internal Audit to deliver the annual audit plan, embed the internal audit framework, bringing fresh thinking, best practice, and positive challenge to influence and contribute to the growth and future success of Brightwell.
• Contribute towards the continuous improvement of Brightwell’s processes and control environment.

Main responsibilities:

• Plan, lead and execute internal audits across a range of business functions (Funding and Fiduciary, Pensions administration, Technology audits and Group functions).
• Lead and be responsible for stakeholder relationships, challenging positively and building relationships and knowledge of the business and industry.
• Support the Head of Internal Audit with the annual planning process, conducting risk assessment to inform the plan as well as the scope of individual audits.
• Evaluate the adequacy and effectiveness of internal controls, policies and procedures.
• Identify areas of risk (operational, financial, and compliance) and support the business in identifying appropriate actions.
• Prepare clear, concise and insightful audit reports for senior management, the Brightwell Risk, Audit and Compliance Committee (“RACC”) and for the BTPS Trustees Audit and Risk Committee (“ARC”).
• Follow up and validate audit issues and actions to ensure timely implementation of agreed actions.
• Ensure own knowledge remains up to date on both Global Internal Audit Standards, but also relevant legislation, regulatory requirements and industry best practice.
• Demonstrate data analytics skills on audits which may include better visualisation, full population or improved testing as part of individual audits.
• Work with external co-source providers to support delivery of the audit plan.

Person Specification

Essential skills and experience:

• Degree and professional qualification in a relevant field (e.g. CIA, ACA, ACCA or equivalent)
• Proven ability of understanding Internal Audit within the pensions and/or asset management industry.
• Strong analytical, problem solving and critical thinking skills
• Strong understanding of internal control frameworks, risk assessment and audit standards.
• Strong written and verbal communication/ interpersonal skills, with ability to present findings to senior stakeholders.
• Demonstrated ability to manage multiple projects, deadlines and stakeholders.
• High ethical standards, professional scepticism and sound judgement.
• Ability to work independently, be proactive and use own initiative.
• The role is London based and hybrid (50% of time in the office).
• Minimal travel (<5%) with occasional travel to other offices (Chesterfield, Bristol)

Desirable:

• Demonstrable experience successfully working in a similar role for a similar organisation.
• Experience of working in a regulated environment (e.g. TPR, FCA)
• Good understanding of use of data analytics.

Diversity, Equity & Inclusion

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong and are valued and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Our RISE Values

Our values guide our behaviour and are embedded throughout the organisation.

Responsible – we take individual responsibility for making things happen. We take ownership of the decisions we make. We never walk past a problem. We are both open and brave - supporting and challenging each other to resolve issues.

Impactful – we are driven to do all that we can to create a better future for our members. We recognise that the way we invest can benefit wider society. We constantly strive to make a difference.

Supportive – we work together across teams to deliver the best outcomes for members and wider society. We support each other when taking difficult decisions and are always respectful, thoughtful and helpful.

Expert – we set very high standards, constantly looking at how we can be better and bolder – whether serving members, improving how we work, or invest. We are constantly innovating – challenging ourselves to find new ideas. We use our commercial acumen to deliver value for members and wider society.

Senior Operations Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

We are looking for an experienced Senior Operations Manager to lead our Service Operations team in Chesterfield. This is a key leadership role responsible for driving operational performance, enhancing member experience, and delivering strategic improvements across our pension services. You’ll be a vital link between frontline teams, senior management, and third-party providers, championing change and continuous improvement.

Key Responsibilities

• Monitor service performance and KPIs to proactively address issues affecting member experience.
• Collaborate with Planning, Reporting & MI teams to align resources with demand forecasts and set operational priorities.
• Use data and analysis tools to support fast and informed decision-making.
• Manage escalations and implement preventative measures to reduce complaints and errors.
• Present service performance updates to senior stakeholders.
• Ensure processes and procedures are fit for purpose and aligned with Member Services goals.
• Drive improvements to ways of working that empower staff and reflect Brightwell’s RISE values.
• Partner with the Risk & Compliance and Operational Excellence teams to lead root cause analysis and quality improvements.
• Build a strong coaching and performance culture within the team.
• Manage attendance, leave, and staffing levels to meet KPIs and budget targets.

Person Specification

We’re seeking a leader with proven experience in operations management, ideally within a change-driven environment. You’ll bring strong analytical, communication, and relationship-building skills, along with a track record of leading high-performing teams. PMI qualification (or working towards it) is essential, and experience in the pensions industry, particularly with defined benefit, defined contribution, or hybrid schemes, is highly desirable.

Manager - Administration Consulting

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Based in either our Chesterfield or London office, we are seeking a strategic and technically skilled Manager to join our Pensions Administration Consulting team. This role is ideal for someone who can act as a trusted advisor to large pension scheme and insurance clients, providing expert guidance across a wide range of administration matters. You’ll play a key role in delivering complex projects, driving innovation, and shaping the future of pensions administration.

Key Responsibilities

• Lead/support key administration projects such as GMP equalisation, pensions dashboards, and legislative change.
• Provide strategic and technical input into new client implementations, including workflows, communications, and calculations.
• Collaborate with system providers and internal teams to enhance automation and member self-service functionality.
• Act as a client-facing expert, preparing papers and attending service review meetings.
• Monitor regulatory changes, draft consultation responses, and coordinate implementation across teams.
• Represent Brightwell at industry forums, conferences, and workshops to share insights and gather best practices.
• Support the development of member communications including websites, newsletters, and ad hoc materials.
• Oversee resolution of escalated complaints and implement improvements to prevent recurrence.
• Manage annual scheme events such as pension increases and benefit statements.
• Identify opportunities for financial success through revenue generation and operational efficiency.

Person Specification

We’re looking for a pension professional with experience in a top-tier consultancy, third-party administrator, or large defined benefit schemes. You’ll bring strong analytical, communication, and organisational skills, with the ability to manage multiple priorities and engage across all levels of the business. Experience in pensions administration, risk transfer, FCA-regulated environments, and a relevant qualification such as FIA or PMI is desirable. Adaptability, energy, and a collaborative mindset are essential.

Manager (Calculations) - Administration Consulting

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Based in either our Chesterfield or London office, we are looking for a technically skilled and client-focused Manager to join our Administration Consulting team. This role is ideal for someone with deep pensions expertise who can act as a trusted advisor to large pension scheme and insurance clients. You’ll provide strategic and technical input across a range of administration projects, with a particular focus on calculations, compliance, and client engagement.

Key Responsibilities

• Provide technical support on key projects including GMP equalisation, factor reviews, automation, and legislative change.
• Lead calculation workstreams for new client implementations, including specification development and testing.
• Maintain and update calculation specifications in line with regulatory changes.
• Collaborate with system providers and internal teams to ensure cohesive implementation of calculation changes.
• Act as a client-facing expert on administration project matters, including preparing papers and attending client service review meetings.
• Support resolution of escalated complaints and oversee process improvements to prevent recurrence.
• Monitor legislative and regulatory changes, draft consultation responses, and coordinate implementation.
• Represent Brightwell at industry forums, conferences, and workshops to share insights and bring back best practices.
• Oversee annual scheme events such as pension increases and benefit statements.
• Liaise with external providers including actuaries and incumbent administrators.

Person Specification

We’re seeking a pensions professional with experience in a top-tier consultancy, third-party administrator, or large defined benefit schemes. You’ll have excellent analytical and communication skills, and the ability to manage multiple priorities. Experience with pensions administration software, risk transfer processes, and a relevant qualification such as FIA or PMI is highly desirable. A positive, adaptable attitude and strong stakeholder engagement skills are essential.

Onboarding Consultant

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

We are seeking a proactive and experienced Onboarding Consultant to join our Onboarding team. This role is central to delivering successful onboarding projects for new Brightwell client pension schemes, managing workstreams that span technology, processes, and people. You’ll work closely with clients, internal teams, and third-party providers to ensure seamless transitions and high-quality outcomes.

Key Responsibilities

• Define, scope, and initiate onboarding workstreams across people, process, and technology.
• Build strong relationships with clients, internal teams, and third-party stakeholders to align expectations and timelines.
• Document and agree on workstream requirements and responsibilities to ensure successful delivery.
• Create and manage detailed implementation plans with clear milestones.
• Lead or participate in workstream meetings, stand-ups, and reviews.
• Monitor progress and provide timely updates to sponsors and stakeholders.
• Manage risks, issues, decisions, and dependencies, escalating where necessary.
• Oversee testing and stakeholder sign-off as part of project gating.
• Deliver effective reporting and communication schedules for workstream activities.
• Ensure quality standards and timely delivery across all onboarding components.

Person Specification

We’re looking for a confident and resilient individual with a track record of delivering complex workstreams involving people, processes, and technology. You’ll be an excellent communicator with strong stakeholder and project management skills and the ability to lead in high-pressure environments. Experience in the pensions industry or a regulated operational setting is desirable, along with knowledge of digital transformation, JIRA, and project management. Advanced IT skills and the ability to manage competing priorities are essential.

Technical Services Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Are you a pensions expert with a passion for technical excellence and stakeholder collaboration? We are seeking a Technical Services Manager to join our Chesterfield office. This pivotal role supports complex member casework, complaints handling, scheme events, and technical pensions issues across our Member Services teams.

Key Responsibilities

• Lead and manage complex member casework and complaints, including the Internal Disputes Resolution Process.
• Support Trustee discretionary committees, ensuring robust processes and timely case management.
• Act as the main liaison with Legal and external parties on scheme, legal, and regulatory matters.
• Provide technical oversight on scheme events and regulatory projects.
• Review calculations and validate data for high-value or sensitive cases.
• Disseminate legislative and regulatory updates across teams, ensuring compliance.
• Deliver technical support including query resolution, communications review, and training.
• Contribute to the development of the member portal and continuous improvement initiatives.
• Oversee technical aspects of bulk projects including data analysis and system updates.
• Support risk reduction and member experience enhancement through process and system monitoring.

Person Specification

We’re looking for someone with proven experience in a technical pensions administration role within defined benefit schemes. You’ll have strong knowledge of scheme rules, HMRC regulations, and pensions legislation, alongside excellent analytical and communication skills. Proficiency in Microsoft Office, particularly Excel, is essential, and a PMI qualification or equivalent experience is highly desirable.

Client Operations Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

We are seeking a strategic and relationship-driven Client Operations Manager to join our Service Operations team in Chesterfield. The Client Operations Manager is responsible for managing a portfolio of pension clients, ensuring high-quality service delivery, and driving commercial growth. You’ll act as a key liaison between clients and internal teams, helping shape and enhance our product offering while ensuring client satisfaction and retention.

Key Responsibilities

• Manage relationships with a portfolio of pension clients, acting as the main point of contact at both strategic and tactical levels.
• Collaborate with internal teams to ensure client requirements are met and service levels are maintained.
• Support the development and presentation of proposals to new clients and identify opportunities for growth.
• Anticipate client concerns and manage expectations around operational performance and service changes.
• Lead client retention strategies and account development aligned with Brightwell’s growth agenda.
• Provide project and operational support to ensure client outcomes are achieved and exceeded.
• Oversee client reporting and support presentation of performance updates.
• Ensure compliance with governance frameworks and contractual obligations.
• Identify and implement solutions that meet stakeholder needs across the business.
• Acting as the day-to-day contact for client, ensuring timely and consistent responses.

Person Specification

We’re looking for a commercially aware professional with a proven track record in client relationship management, including senior stakeholder engagement. You’ll bring strong influencing and communication skills, experience in identifying and delivering service improvements, and the ability to operate effectively in a change-driven environment. Experience in the pensions industry, particularly in regulated settings, and familiarity with Requests for Proposal would be advantageous.